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Choose your products, add them to My request and review the message before opening WhatsApp. PROLIGHT confirms availability, the final price, shipping and applicable taxes before sharing payment instructions. Preparing a request does not reserve products or confirm a purchase.

You can indicate whether you prefer Yappy Comercial, a bank transfer (ACH) or a card payment link. We confirm which method is available and share instructions after agreeing on the total.

In Panama City, we arrange home delivery. For other areas, we currently offer branch-to-branch shipping: we confirm your pickup branch with you before payment.

These are our initial rates, based on the total packed weight of the order:

We confirm the weight, coverage, shipping cost and delivery time before payment. Installation is quoted separately.

In Panama City, same-day delivery may be available, depending on location and confirmed stock. If the product requires additional arrangements, we confirm the timeframe before charging. For other areas, we coordinate dispatch and the pickup branch.

Products imported to order have an estimated lead time of 7 to 10 days from order confirmation. International freight and local delivery charges are disclosed separately before payment.

Yes. Installation is optional, costs extra and is arranged separately. You can also request a quote for your condominium, office or business, specifying the services, areas and work you need.

You may request cancellation before PROLIGHT purchases the goods, provided no expenses have been committed. If the goods have already been purchased, a voluntary cancellation is considered according to the order status and the conditions disclosed and accepted before payment.

Confirmed special orders and imported products have specific conditions. See the full cancellation policy.

You may request a change-of-mind return within 7 days after delivery. The product must be unused, in perfect condition and in its original packaging. Contact us to arrange inspection and return.

Change-of-mind returns have a minimum charge of US$15 for handling and logistics. We confirm the total charge before arranging the return.

These change-of-mind return conditions are separate from claims for damage, defects or incorrect delivery. Read the full conditions.

Contact us on WhatsApp with your proof of purchase, product reference and photos of the problem. To document a delivery issue, please notify us within 3 days after receipt.

This reporting period does not limit the warranty or your consumer rights. If a defect appears later, contact us to review the case. We will provide the appropriate repair, replacement, refund or other remedy.

Once a special order or an imported-to-order product is confirmed, cancellations, exchanges and returns for a change of mind are not accepted, except where required by law. This does not exclude claims for damage, defects, an incorrect product or non-performance.

We confirm the product, conditions, timeframe and total with you before payment. Read the special-order policy.

Change-of-mind returns have a minimum charge of US$15 for handling and logistics, including any necessary internal transport. The total depends on the product and transport required; we disclose and agree it with you before arranging the return.

This charge does not automatically apply to claims for defects, damage, incorrect delivery or refunds required by law. Read the conditions for this charge.

Where a refund is due, we will complete it within a maximum of 7 business days from the date PROLIGHT receives the returned product. Inspection and processing take place within that timeframe.

We count Monday to Friday, excluding public holidays in Panama. The refund amount and method are confirmed with you when arranging the return. View the refund timeframe.

Contact us on PROLIGHT WhatsApp: +507 6229-3268. Provide your name, proof of purchase, product reference and the reason for your request. Include photos of any damage or differences.

We coordinate inspection and return steps with you before you send the product.